Privacy Policy

1. Information We Collect

Depending on how you use FotoInn, we may collect:

• Contact and order information, such as your name, phone number, email address, company, product details, and service requests.
• Event registration information, including contact details and answers submitted through an event form.
• Customer portal information, such as a phone number, PIN-related authentication information, order records, and brief details.
• Creative brief and upload information, including project instructions, shot lists, references, and files you choose to upload.
• Authentication and session information used to protect internal and customer-facing areas of the website.
• Technical information such as IP address, browser and device information, request details, error logs, and usage information.

2. How We Use Information

We use information to:

• Respond to inquiries and communicate about requested services.
• Prepare quotations, manage orders, coordinate production, and deliver photography, video, design, and related services.
• Provide customer portal, event, and creative brief functionality.
• Prevent duplicate submissions, protect accounts, detect misuse, and maintain service security.
• Store publication, project, and service records needed to operate our business.
• Understand website traffic and campaign performance through analytics and advertising measurement.
• Maintain, troubleshoot, and improve the website and our services.

3. Analytics and Advertising Services

We use Google Analytics to understand website usage and Meta Pixel to measure page visits and campaign activity. Our website also loads a GASS tracking service for visitor and campaign measurement. These providers may receive technical, browser, device, and interaction information through cookies or similar technologies, subject to their own privacy policies.

We do not use this website to request access to Gmail, Google Drive, Google Sheets, Contacts, Calendar, or other Google products unless a separate feature clearly presents that connection and obtains your authorization.

4. Cookies and Similar Technologies

We and our analytics providers may use cookies, pixels, local storage, and similar technologies to keep sessions working, remember necessary settings, measure traffic, and understand campaign performance. You can manage cookies through your browser settings, although disabling necessary cookies may affect some website functionality.

5. How We Share Information

We may share information with service providers that help us operate FotoInn, including:

• Meta services for advertising measurement and, where separately authorized by you, Meta platform functionality.
• Google Analytics for website measurement.
• GASS for visitor and campaign tracking.
• Our hosting, database, and object-storage providers for running the website and storing project files.
• Professional advisers, authorities, or other parties when required by law or necessary to protect rights, safety, or the security of the service.

We do not sell your personal information. We do not share information with third parties for their own independent marketing purposes except where described through a separate consent or service interaction.

6. Data Retention

We keep information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations. Project files and order records may be kept for as long as needed to complete the engagement and support legitimate business operations. Analytics and server logs may be retained for shorter periods according to operational and provider settings.

7. Security

We use HTTPS/TLS for website connections and apply access controls, authentication controls, protected configuration, and restricted access to application and database systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Data Deletion

You may request access to, correction of, or deletion of personal information that FotoInn holds about you. To request deletion, email admin@fotoinn.id. Please include the name, email address, phone number, or other account or project identifier associated with your request so we can locate the relevant records.

We will review and process eligible requests within a reasonable period, generally within 30 days. We may retain limited information where necessary for legal compliance, security, fraud prevention, dispute resolution, or accurate business records. Where applicable, we will also revoke or delete stored authentication information and remove related project or performance records within the scope of the request.

9. Children

FotoInn is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information, please contact us so we can review and delete it where appropriate.

10. Changes to This Policy

We may update this policy when our services, data practices, or legal requirements change. We will post the updated policy on this page and revise the date at the top.

11. Contact Us

For privacy questions, data requests, or deletion requests, contact FotoInn at admin@fotoinn.id.